Account I have multiple projects, do I need multiple accounts? I have forgotten my password! How can I change my tariff? Where can I change my billing address? How can I pay outstanding invoices? How do I change the payment information? Where can I find my invoices? How can I change the language? How can I cancel? My account is blocked Where can I find my courses/my bonus? Campaigns What is the difference between an event element and an action element? Why can't I select my API interface? Why are some contacts not contacted despite the double opt-in process? How do I receive an email notification when someone registers in my form? Why do I not receive the DOI process when testing? What is the difference between a newsletter and a campaign? Emails I have an increased bounce rate, what could be the reason for this? What can I do to prevent my emails ending up in spam? How to write good emails Where can I find templates? Can I hide the Quentn logo in my emails? Can I edit the "Unsubscribe" link? How can I add email attachments? Why is there no personalised data in the test email? Why is there no personalised data in some emails? Can I embed videos? How can I copy several emails and their content? Where can I view emails I have sent? Where can I adapt my legal notice? Where can I determine the email sender? Help, my emails are not arriving! Contacts A known address is working and the email bounced anyway Why can't I unblock a bounce myself? Why are not all contacts imported? What happens to already registered contacts? How do I identify contacts who have unsubscribed? How do I prevent deleted contacts from registering again? Technical questions Do I need my own IP address? What is the double opt-in (DOI) process? Which browser should I use? How can I prevent phishing alerts? Web Analytics Why are my link clicks not tracked? Why can't I create a domain? General The difference between a list-based and tag-based email marketing tool I require personal assistance What is the difference between KlickTipp and Quentn?
