Changes to a sequence

You can make changes to a campaign at any time, even if it has already been published. 

Changes to a sequence

Let's assume you have built a campaign consisting of a form, confirmation and a sequence. You have published this campaign and some contacts have already been established. When the contacts have gone through the last element, they stop, because there is no way to continue.

Now you can add another sequence subsequently.

After you have made your changes, click on "Publish". You can now determine to whom the changes should apply:

  • For all contacts - including those who have already gone through the campaign? If so, select "Move contacts further".
  • Only for new contacts? Then select "Do not move".

ATTENTION: Only stopped contacts are affected by the forwarding, i.e. contacts that have gone through the campaign to the (old) end and did not get further. (In Status mode the red circle with the white square).
Forwarding does not apply to dropouts, i.e. contacts that either have not completed the DOI or have exceeded the end of a date timer. (In Status mode the red circle with the white horizontal line).

Changes to a timer

Remember: All changes only apply to contacts that are new to the changed element.

For example, you set a timer in a sequence. This timer determines that the next email will be sent at 10am. Contacts that now come to the element will wait until 10am before the next action takes place.

Now you make changes to the time and set the timer, for example, to 9am. After you have saved and published the changes, all new contacts will receive the next email at 9am. However, contacts that have already waited for the element will not receive the next email until 10am.

Adding event elements to a sequence

The same applies here: all changes only apply to contacts that are new to the changed element. If you subsequently add an event element to a sequence, e.g. "Has clicked on email", the link clicked on will only be monitored for the contacts that come into the sequence after the change.

For example, you have a sequence of 5 emails, each with a link. The first of your contacts is already in the sequence and has received the first two emails. Now add the event element "Has clicked on the link" to the sequence because you want to react to the event separately. Whether the link was clicked on or not is not tracked for the contacts that are already in the sequence! Only new contacts will be factored in here.